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Packaging   tryst jewellery is always conscious of maintaining green packaging as much as possible. All jewellery is individually packaged on a jewellery card and into a gift box - ready for giving. Our boxes are made from 100% recycled boxboard with an 80% total recycled paper content. Our mailing envelopes are made from 30% post consumer material. And lastly, our shipping boxes and crinkle paper are also made from 80% recycled paper. Plastic bubble wrap is rarely used, depending on the item - these are recycled as well. Sale items may also be packaged in bubble wrap and a organza bag/tissue paper. We encourage customers to continue this process by recycling everything if you do not wish to keep them. Shipping Rates (USD)
Please contact us if you need rush delivery for your order. Orders will be processed 3-5 days after payment, Monday to Friday. We will not process or ship any orders on national holidays – if this occurs, we will notify you by e-mail and mail your order as soon as possible. We combine shipping for multiple orders and ship worldwide. Please note that orders will take 2-3 weeks to arrive - from my hands to yours! Please be patient and understand that every piece is made by hand. Further shipping delays are often the result of customs checking packages as it enters your country. Payment All prices are in USD and can be conveniently converted using the Currency Conversion tool in the left sidebar. Payments can be made securely by credit card in US dollars, we only accept Visa and Mastercard at the time. Return Policy We completely understand that shopping online is a little more difficult because you cannot see the piece in real life. Photographs are enlarged to show detail, but actual sizes are represented to the best of our ability through additional photos (on a live model/hand) and measurements in both metric (mm/cm) and imperial units (inches/feet). If you are not completely satisfied with your purchase, please be sure to contact us within 7 days of the date that your package is received. We will be happy to issue an exchange or store credit (minus shipping). All custom orders and sale items are final sale. Please send returns in a box or padded envelope with a tracking number. If we do not receive your returned package in the original condition sent, we reserve the right to refuse your return - we are not responsible for returned packages lost in the mail. Please contact us BEFORE returning an item for an authorization of your refund/exchange. If there is an error on our end, we will accept responsibility for return shipping. Otherwise, return shipping is the customer's responsibility - shipping with tracking is recommended (but not necessary) to ensure the item is successfully delivered and returned in the condition received. All returned items will be inspected thoroughly - a restocking fee may be charged at our discretion - please note that for hygienic reasons, earrings CANNOT be returned. Unauthorized returns will not be accepted. Returns typically take about 2 weeks to process, your refund will take 1 to 2 billing cycles to appear on your credit card statement. Office Tryst By Kerry 155 Dalhousie St. 1134 Toronto ON, M5B 2P7 CANADA Telephone 1.647.965.5497 Monday - Friday: 10 a.m. - 3 p.m. EST |
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© Kerry K. Designs.